[Periodical Error] Beosould Level Microphone not Working

Beosound Level is indeed strange. After removing the battery the microphone worked again. Some days later it stopped working. After the battery ran dry it works again ...

Bang and Olufsen's App ruins the products

 Again! I am frustrated with the Bang and Olufsen app. The user experience is a nightmare. Especially after more or less random "updates" of the software. After every update something does not work ... again. 

Bang and Olufsen's products turns useless after a software "update" in the app. This happens once a month or so after updates. Today Bang and Olufsen's Multiroom does not work.

My devices begin to malfunction after three years:

• The buttons for favorite choices on Beosound 2 do not work any more.
• The microphone on Beosound Level does not work.

Yes the sound is fantastic.

But your App tuns the products into a useless thing.

Yes the design is wonderfull.

But your App tuns the products into a useless thing.

I really like the ideas behind the B&O products and the general aesthetics, but in the end the most important thing for speakers and televisins is this: it must work! The user experience should not be destroyed by software pollution and constant update hickups. 

My intuition tells me that the malfunctions of the microphone is not a hardware issue. The microphone turns off after updates in the software. So I will not waste time and remove the battery again, since the software will turn the thing off after the next update. This is of course insane - and it's a very well known problem that should have been solved years ago. 

I guess that the hardware and software departments in B&O are not in sync. 

You don't have to be a beta tester by B&O. Unfortunately most of the app is in az constant beta mode, where some vital function does not work for now. I wish that B&O could learn something from Linux here. Please invent stable software, and please stop the developers when they "fix" something that worked fine before a software engineer tampered with the code.

In all fairness I should add: suddenly the Multiroom works again. Yeah! But it's still like being a beta-tester (and I did not join the B&O beta tester community).

[PROBLEM] Beosound Level: Microphone not working

(Worked a couple of hours, then the mic ceased to work!)

For the second time the microphone stopped working out of the blue. For weeks I tried restarts, factory resets and what not. On the web several posts recommended to take off the cover, and remove the battery for ten minutes. 

Recipe:

1. Remove the cover.
2. Take a screwdriver and remove the 12 screws over the battery.
3. Remove the battery.
4. Wait 10 minutes.
5. Put the battery back.
6. Remount everything.

The Level will start as soon as it it repowered. 

The video from YouTube below will give you a demonstration of the method.